Privacy Policy

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. For the purpose of this Privacy Policy, wherever the context so requires "You" or "User" shall mean any natural or legal person who visits our platform, either just for the purpose of browsing www.washingxpress.com (our “Website”) website or engages to buy our service. The term "We", "Us", "Our", “Washing Xpress” shall mean Rondella Marketing Private Limited. As a company, we fully understand and respect that the information you are sharing with us is private in nature and needs to be duly safeguarded. To keep the process transparent, we would like to guide you through our entire information collection process. This privacy policy and all its clauses are applicable to www.washingxpress.com which is a laundry, Dry-Cleaning and home-cleaning services provider platform, completely owned and operated by Rondella Marketing Private Limited. Please go through the privacy policy to fully understand our information gathering and dissemination practices. It is understood that by using our website www.washingxpress.com, you consent to the data gathering practices used anywhere on our website.

 

Important Notes:

This privacy policy is subject to change at any time without notice. It is our sincere request that you review our website on a periodic basis to keep yourself apprised of the privacy policy. By visiting this website, you are agreeing to be bound by the terms and conditions specified in the Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

 

SECTION 1 – COLLECTION OF PERSONAL DETAILS AND RELATED INFORMATION

Personal Data: We collect personal data from you when you voluntarily provide such information, such as when you contact us to place order for our services or to inquire about any information, respond to one of our surveys, which typically includes your:

o Name;

o Telephone Number

o Email Address

o House Address

o Information about your home which you give us

o Your payment details

o Your IP address and

o Any other personal information which you give us in connection with the Services.

o Wherever we collect personal data we make an effort to provide a link to this Privacy Policy. If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.

 

URLs:

In general, You can browse our website without telling us who You are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information for the fields that are optional. We may automatically track certain information about you based upon your behavior on Our Website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on Our Website or not), your browser information, and your IP address.

 

Cookies:

We use data collection devices such as "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. We also use HTML5 Local Storage object to save information about user session and preferences Wherever We collect personal data we make an effort to provide a link to this Privacy Policy. If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.

 

Payment Information:

If You transact with Us, We collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

 

SECTION 2: WHAT DO WE DO WITH YOUR INFORMATION?

2.1 We use personal information to provide the delivery of our services to you. To the extent we use your personal information to market to You, We will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe transaction; collect money; measure consumer interest in Our services, inform You about online and offline offers, services and updates; customize your experience; detect and protect Us against error, fraud and other criminal activity; enforce Our terms and conditions; and as otherwise described to You at the time of collection.

2.2 In Our efforts to continually improve our service offerings, we collect and analyze demographic and profile data about Our Users' activity on Our Website. We identify and use your IP address to help diagnose problems with our server, and to administer Our Website. Your IP address is also used to help identify you and to gather broad demographic information.

 

SECTION 3: CONSENT

3.1 When You provide Us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is deemed that You have consented to the use of your personal information by Us to carry out the transaction as requested.

3.2 In the course of business, if your personal information for any secondary reason, we shall specify the reason for requiring such information. Upon such request, you will have the option to refrain from revealing such information to us.

3.3 If after you consent, either impliedly or expressly, for your personal information to be used by Us, You change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time. Such withdrawal of consent shall be communicated to us through an email at support@washingxpress.com

 

SECTION 4: DISCLOSURE OF PERSONAL INFORMATION

4.1 We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our Website; and to facilitate joint or co-branded services where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless You explicitly opt-in.

4.2 We may disclose personal information of you if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.

 

SECTION 5: PAYMENTS

o All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

o PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

o For more insight, you may also want to read Washing Xpress Terms and Conditions here.

 

SECTION 6: THIRD-PARTY SERVICES

6.1 We may engage the services of third parties to help us serve our customers better. In general, the third-party services providers engaged by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to Us.

6.2 However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information We are required to provide to them for your purchase-related transactions and we recommend that You read their privacy policies so You can understand the manner in which your personal information will be handled by these third party service providers.

6.3 In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

6.4 Once you leave our website or are redirected to a third-party website or application, You are no longer governed by this Privacy Policy or our website’s Terms of Service.

6.5 When you click on third party links on Our Website, We are not responsible for the privacy practices of other sites and for the loss or consequential damage that may be caused to you and encourage You to read their privacy statements.

 

SECTION 7: SECURITY PRECAUTIONS

7.1 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

7.2 We use Security Sockets Layer (SSL) encryption technology to encrypt sensitive personal information before it travels over the internet. Credit card numbers are never stored on our database or servers.

7.3 We need to caution you that the Washing Xpress Services could be vulnerable to hacking, virus attacks and your personal data may be at risk. Washing Xpress takes all the necessary and reasonable caution to protect the Washing Xpress Service and data.

7.4 We use Rupay secure online payment system to process payments on our app and website. You can choose whether to save the card information on Rupay during the payment process. Your information collected by Rupay secure online payment system is governed by Rupay privacy policy.

 

SECTION 8: ADVERTISEMENTS

8.1 On the Washing Xpress App and/or the Website and/or, Washing Xpress might post advertisements provided by Advertisers. These Advertisers might set mobile device id on their Apps. Washing Xpress is not responsible for any of these Advertisers. You on your entire risk and volition are advised to deal with the Advertisers if you intend to. By allowing such advertisements Washing Xpress do not recommend or market or warranty the Advertisers, quality, commitment, deliverables, genuineness and Advertisers commitment to protect your Personal Information.

 

SECTION 9: AGE OF CONSENT

9.1 By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 10: THIRD PARTY SERVICES

You can log into our Website/App through your Google/Gmail account. In such a case, you must enter the email address and password that of your Gmail account. We will ask that you grant us permission to access and collect your basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public. We store the information that we receive from Google account with other information that we collect from you or receive about you. Google controls the information it collects from you. For information about how Google may use and disclose your information, including any information you make public, please consult Google privacy policy. We have no control over how any third party site uses or discloses the personal information it collects about you.

 

SECTION 11: CHANGES TO THIS PRIVACY POLICY

11.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

11.2 If our Website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell services to you.

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ANNUAL RETURN

• Annual Return of the Year 2017-2018: DOWNLOAD PDF

• Annual Return of the Year 2018-2019: DOWNLOAD PDF

• Annual Return of the Year 2019-2020: DOWNLOAD PDF

• Annual Return of the Year 2020-2021: DOWNLOAD PDF

• Annual Return of the Year 2021-2022: DOWNLOAD PDF

• Annual Return of the Year 2022-2023: DOWNLOAD PDF

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CONTACT INFORMATION

For any query, grievance, complaint or any other information that may be required by You, You may contact Our Privacy Compliance Officer at Washing Xpress and We shall ensure that We help resolve the same within a period of 72 (seventy two) hours. You have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

RONDELLA LAUNDROMAT PVT. LTD.
28A, Ground Floor, Near Shanghai Express,

Sri Krishna Puri, Patna, Bihar - 80001
Tel: +91 88733-88111
support@washingxpress.com